If they are NOT going to do this anymore, then there needs to be a KB or other tutorial explaining exactly how users are to go about doing this, including transferring Password Manager and Backup & Sync information to the new keycodes. Thanks I too would like to know why support is no longer willing to do this seemingly easy task, as I have always had them combine keycodes for me, as well. Do you know how that can be contacted customer support and they refused to merge the keys for me. I remember Webroot being able to do something on their end that allowed us to keep our existing subscription's keycode and simply ADD the new subscription's days to it. When I've manually entered the number into the My Account section of the Webroot popup console window, I lost the remaining days on my existing subscription. That presents a problem because one of our other computers is my 88 year-old grandmother's and I'm not currently physically near where she lives and so I wouldn't be able to manually enter the code into her computer for at least another few weeks. In essence, only my computer did had the new keycode. First, the NEW keycode replaced the existing one on only the one computer in which I entered it into the the My Account section of the popup window that you referenced. I remember doing what you suggested last year and it cause two problems. We are using the current subscription on several computers that are located at different locations. Thanks for the quick response, but I think I wasn't clear enough. OpenText NetIQ Advanced Authentication Tips & Info 0.OpenText NetIQ Access Manager User Discussions 0.OpenText NetIQ Self Service Password Reset 0.OpenText NetIQ Advanced Authentication Discussions 0.OpenText NetIQ Access Manager Developer Discussions 0.NetIQ Access Manager Portfolio Tips & Info 0.Webroot® Legacy Products (2011 and Prior) 33. Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 57.
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